Non Smart Meters
Please make sure we have access to your meter so we can read it to make sure your bill is up to date and accurate. If we are unable to access your meter, we will leave a card in your mailbox to let you know. You can email us your reading or send a photo of your meter read (preferably timestamped) to customer.care@pulseenergy.co.nz
Smart Meters
Smart meters rely on good network coverage. If the meter signal is unavailable or weak, we may not be able to get a remote reading. If this happens, we may need to send you an estimated bill or visit to read your meter. If your main switch is turned off, we won't receive any data for that period. If you do receive an estimated bill, any discrepancy between last actual read and your next actual read would be balanced out.