How can we help?

I have received the modem in the mail, but I have since cancelled my Broadband account. What do I do with the modem?

You will need to return your modem in a tracked courier to Pulse Energy, Level 5, 33 Enfield Street, Mt Eden, Auckland 1024 within 14 days. Please note a Modem Return Fee of $20 will apply.

If the modem is not returned within 14 days you will be billed $170 for this.

You can request a tracking return label free of charge by contacting us. Please note you will need access to a printer.

All prices include GST.