If your phone line is not working, please check that your telephone handset is correctly connected to the VOIP1 port of your modem router. You may also need to reset your modem by following the steps below:
- Unplug your telephone handset from the VOIP1 port on the back of your modem.
- Power off your modem and unplug from your wall power socket.
- Wait 10 minutes before turning your modem back on and plugging in your telephone handset back into the VOIP 1 port.
Note: If you have a Fibre connection, your phone line will require an electricity supply to work. We recommend that you always have a charged mobile phone in case of emergency.