Once you have received your modem in the mail, and you have received a text message from us telling you your connection is ready, you can get your broadband set up in just a few minutes.
Follow these simple instructions to get you on your way.
If you have Fibre and received your modem after 9 March 2022, please follow the instructions below:
If you have received your modem before 9 March 2022 or have ADSL/VDSL Connections, please follow the instructions below:
Note: If your house doesn’t have an ONT and you have requested a new Fibre connection, a technician will visit your home to install your broadband and set up your modem for you.
Fibre Connections - D-Link DIR-1960 Router
Before you start, make sure your ONT is turned on at the wall.
Set Up
1.Connect the black ethernet cable (Included in your modem pack) from the yellow Internet Port of your router to either the LAN1 or GE1 Port of your ONT. Your ONT will be located on your wall.
2. Plug the power adapter into your modem router and then to your nearest power point. Ensure this is turned on at the wall socket.
3. Press the power button on your modem to turn it on. Wait 1 minute and then you should see white lights on 1, 2, 3 & 4 below on your modem.
Fibre Connections
Before you start, make sure your ONT is turned on at the wall.
Set Up
1. Connect the yellow ethernet cable (Included in your modem pack) from the red WAN Port of your modem router to either the LAN1 or GE1 Port of your ONT. Your ONT will be located on your wall.
2. Plug the power adapter into your modem router and then to your nearest power point. Ensure this is turned on at the wall socket.
3. Press the power button on your modem to turn it on. Wait 1 minute and then you should see green lights 1, 2 and 9 below on your modem
4. If you have a phone or landline, use the grey phone cable provided in your modem pack and connect it from the VoIP1 Port on the modem to your landline phone. Make sure that if your phone needs a power supply, that this is turned on at the wall.
Fibre Connection Flow Diagram
ADSL / VDSL Connections
Before you start, it is important to identify your phone socket. (One port or two ports)
A: One Port
- If a technician has not visited your home to install Broadband, then you will need a standard socket Broadband filter.
This is required to make the connection with your modem work.
This can be purchased from your local Noel Leeming store.
B: Two Ports
- If you have two sockets you will not require a broadband filter.
Set Up
1. Connect the microfilter to the phone jack on your wall.
2. Connect the grey Phone Cable from the microfilter to the DSL Port of your modem router
3. Plug the power adapter into your modem router and then to your nearest power point. Ensure this is turned on at the wall socket.
4. Press the power button on your modem to turn it on. Wait 1 minute and then you should see green lights 1, 2 and 10 below on your modem
5. If you have a phone or landline, use the chord from your previous connection, to connect the VoIP 1 Port in the modem to your landline phone. Depending on your landline model, the name of this cord will be either RJ12 - RJ12 or RJ12 - RJ11.
ADSL/VDSL Connection Flow Diagram
