There could be a few reasons why you may not have hot water. This could also depend on the type of meter you have at your property.
Please check the following if your hot water is not on:
- Check your hot water cylinder is on
- Have you had a power outage today? Reheating can take a few hours.
If your hot water cylinder is heated by electricity, call an electrician, or if it’s heated by gas, call a plumber.
For further assistance on your hot water, please contact our customer care team through your My Account by filling in the Contact Us page or calling 0800 785733 and press 1 for our Faults teams.