Consumers can file a complaint with the Commerce Commission by calling 0800 943 600 or emailing contact@comcom.govt.nz regarding compliance with the Code. However, the primary method for addressing complaints is to refer the dispute to the Telecommunications Dispute Resolution Scheme (TDR) by calling 0508 98 98 98 or visiting their website. The Telecommunications Dispute Resolution Scheme offers a free, independent service to assist consumers with complaints about their telecommunications provider related to their rights and obligations under the 111 Contact Code.