To go on the Power Shift plan, you need to have a communicating smart meter that records and sends us your electricity usage at every half-hourly interval. This way, we can identify the right amount of electricity used in the different chargeable periods and bill you accordingly.
Unfortunately, some meter types aren’t as reliable in providing this half-hourly usage data as others, meaning we might not get all the data in time to bill you accurately. So, we’ve had to exclude some smart meters from being eligible for the plan.
If we find your meter isn’t sending the required usage data to bill you accurately on the Power Shift plan, we may need to remove you from the plan. But don’t worry, we’ll discuss all of this with you first and make sure we find a plan that works best for you.