The Low Fixed Charge Tariff is being phased out over a 5-year period that started on 1 April 2022. Low User regulations aimed to help reduce costs for low-income households who use a relatively small amount of power. The Electricity Price Review Panel found that Low User regulations were not serving their original purpose and instead causing low-income families with high electricity use into greater energy hardship. We review our rates each year and align them with the changes introduced by the regulations, which means the daily fixed charge for Low User plans will increase and the variable rate will decrease.