This is an uncomplicated process that will take less than hour. A Rinnai NZ nominated professional will contact you to arrange an installation appointment from 12 May 2025.
They will explain to you how the device works and answer any questions you may have.
What takes place?
A small device is attached on or near your hot water cylinder. This includes a SIM which allows communication from the device to Pulse Energy. At the same time, the installer will optimise your hot water cylinder – insulating it if needed to help it run more efficiently. This will be left on your cylinder after the trial.
To allow for your usage data to be visible to us, we will remove a tiny section of the pipe (approx 10cm) that goes into your hot water cylinder and fit a small flow sensor in the valve. At the end of the install, Rinnai NZ will replace the length of the copper pipe where the flow sensor was.
Rinnai NZ will contact you at the end of the trial in November, to arrange an appointment to remove the device.