Yes you can! When you set your communication preferences to 'Email' in your My Account settings, you are automatically entered into the prize draw.
To change your communication preferences, follow the below instructions:
Sign in to My Account > My Details > Communication Preferences > set to 'Email' > Save and you're done!
We have made some changes to improve your online experience with us.
These improvements make it easier to view your bills, make a payment online, and keep track of your weekly, monthly, and yearly usage.
My Account also works on a mobile and tablet.
All customers must register for the new My Account again. Your email address will remain the same, but for security purposes, you will need to create a new password.
When you register, you will be sent an email with a unique temporary password (please check all folders including junk). Once you have entered the temporary password, you can create your new password.
If you have multiple accounts with us, you only need to register once.
You can register for My Account here. To register for your new My Account, please use the same email address we have on record for your energy account and customer account number. For security purposes, you will be prompted to create and confirm your new password.
To reset your password, click ‘forgot password’ and enter your email address, where you will receive a temporary password. Check your email and enter your temporary password and a new password that will allow you to log in and use going forward.
Make sure you have registered for the new My Account by entering your email address and creating a password here.
When you register, you will be sent an email with a unique temporary password (please check all folders including junk). Once you have entered the temporary password, you can create your new password.
If you have already registered for the new My Account but are having trouble logging in, try resetting your password here.
If you are still having trouble logging in, please contact our Customer Care Team.
No, if you have a Direct Debit set up, we will continue to use this payment method.
Yes, you can under the “My Details” section.
If you currently receive your bills by post, we will automatically update your preference to email bill delivery when you register for My Account.
No, you can continue to pay by your preferred payment method. If you have a Direct Debit set up, we will continue to use this payment method.
No, we currently do not have an App. However, our new My Account can be viewed on a mobile or tablet. You can view your weekly, monthly, or yearly usage by logging in to My account.
If you have not registered for My Account, you can do this here.