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• Can I cancel if I change my mind?

  Absolutely. You can freely terminate provided you give us 30 days’ notice. If 30 days’ notice is not provided, then an Early Termination Fee of $150+GST will apply.

• How long does it take to switch electricity providers?

  It can take up to up to 10 working days to switch your electricity to Pulse Energy. We will take care of the switching process for you and your power will not be turned off.

• Am I locked into a long term contract?

  We offer no long term contracts. If you need to leave, all you have to do is give 30 days’ notice. If 30 days’ notice is not provided, then an Early Termination Fee of $150 +GST will apply.

  If you have received a joining credit, this may be added to your final bill if you leave within the first 12 months.

• Do I have to do a credit check?

  Yes, to join Pulse Energy a standard credit check will apply.

• Are you cheaper than other companies?

  With our Pulse Price Promise, we can beat the electricity rates you are on with your current retailer, assuming you always pay on time.* To find out what your rates would be with Pulse Energy, simply fill in your details here and one of our team will be in touch.

  *Price Promise applies to the combination of fixed and variable electricity rates and delivery charges you are on with your current retailer at the time of our offer. Residential customers only and excludes spot priced plans, gas, holiday homes and any other special prices offered by your current retailer such as credits and bundled offers.

• I am building a new house and need to arrange electricity. How do I do that?

  Please call us on 0800 785 733 to organise a new connection. A fee of $95 will apply (this does not include meter installation.)

• Is Pulse Energy a generator?

  No, we are a retailer and do not generate our own electricity. 

• What's the difference between Pulse Energy and my current retailer?

  Pulse Energy customers have most often made their choice for price reasons. However, many customers have switched for additional benefits other than price. Pulse Energy offers a low price upfront and no long term contracts.* 

  *No Early Termination Fee applies with 30 days’ notice. The normal fee is $150+GST.

• Does Pulse Energy supply my area?

  Pulse Energy supply electricity and gas across New Zealand.

• Does it cost to change retailers?

  Switching to Pulse Energy is easy and free! However, your current retailer may have locked you into a contract with early termination fees so be sure to ask our Customer Care Team when you call how to deal with this issue. Remember with Pulse Energy we offer no long term contracts, so if you wish to leave for any reason we simply need 30 days’ notice. If 30 days’ notice is not provided, then an Early Termination Fee of $150 +GST will apply.

• What is the best way to sign up?

  Simply fill in your details here and one of our team will be in touch to talk to you about switching.

   

• How easy is it to switch?

  Switching is easy and free! Once you have agreed to switch to Pulse Energy, then we take care of the process for you.

• Will I be disconnected, or will my electricity be interrupted during the switching process?

  The switching process can take between 10-15 working days, and your electricity will not be disconnected or interrupted in this time.

• What happens after I switch? Do I need to do anything?

  No, we will take care of the switching process for you. During this time, you will receive a welcome pack with information about your plan.

• Do I need a smart meter to join Pulse Energy?

  No, you do not need a smart meter to join.

• What is Price Promise?

  Price Promise means that we can beat the electricity rates you are on with your current retailer, assuming you always pay on time.^*

  *Price Promise applies to the combination of fixed and variable electricity rates and delivery charges you are on with your current retailer at the time of our offer. Residential customers only and excludes spot priced plans, gas, holiday homes and any other special prices offered by your current retailer such as credits and bundled offers.

• Who is Pulse Energy?

  Pulse Energy is a community owned electricity, gas and solar retailer providing energy to properties throughout New Zealand. Being independent enables us to purchase the best priced generation on the market and pass the benefits on to our customers.

  Switching your electricity to Pulse Energy is easy and our friendly NZ based Customer Care team can take care of your switch for you over the phone or you can sign up online in less than 5 minutes.