You will need to return your modem in a tracked courier to Pulse Energy, Level 5, 33 Enfield Street, Mt Eden, Auckland 1024 within 14 days. Please note a Modem Return Fee of $14.95 +GST will apply.
If the modem is not returned within 14 days you will be billed $150 +GST for this.
You can request a tracking return label free of charge by contacting us. Please note you will need access to a printer.