To view or download the User Manual for your D-Link modem please click here.
Where can I find the User Manual for my modem?
- I am having trouble setting up my modem
I have my own modem. Do I have to use the Pulse Energy Modem?
For optimum results and support, we highly recommend you use the Pulse Energy Broadband modem supplied to you on sign up. Our modems are one of the fastest on the market and provide better performance than many others. We may be unable to provide technical support for other modems.
Do I need to be home to sign for my modem?
No, you do not need to be home to receive your modem.
How long will it take for my modem to arrive?
Your modem should arrive within 3-5 working days.
You may receive your modem before your internet is connected. If an install technician is required, please hold onto your modem for their visit.
Why has my Broadband not been connected yet?
Broadband connections happen hourly throughout the day. If you have not been connected by 3pm on the day you requested your connection; please contact our Customer Care Team.
If you have requested a Fibre upgrade, a Chorus Fibre install technician will be in touch with you to arrange a suitable time with you.
When will my Broadband be connected?
Your Pulse Energy Broadband connection will go live by 5pm on the day you have requested your connection. We recommend that you do not plug in your modem until this time, to ensure it connects to the right service provider.
If you require a new Fibre install, our agent will be in contact with you to arrange a suitable date.
The earliest install date for your new connection will be 4 working days following sign up.