Introducing your new solarZero My Account

• Will registering for My Account affect my payment method?

  No, you can continue to pay by your preferred payment method. If you have a Direct Debit set up, we will continue to use this payment method.

• Do I need to set up my Direct Debit again for the new My Account?

  No, if you have a Direct Debit set up, we will continue to use this payment method.

• Will registering for My Account affect my paper statements?

  If you currently receive your bills by post, we will automatically update your preference to email bill delivery when you register for My Account.

• Understanding your electricity or gas usage in your new My Account

  On your new My Account, you can see your weekly, monthly and yearly usage. You can also compare your usage between different periods.

   

  The energy consumption data shown on the chart is for the calendar month. Your bill shows energy consumption during your billing cycle.

• What are the new features in My Account?

  We have made some changes to improve your online experience with us.

  These improvements make it easier to view your bills, make a payment online and keep track of your weekly, monthly and yearly usage.

  My Account also works on a mobile and tablet.

  Check out this video to help you find your way around your new My Account.

   

• How do I use the new My Account?

  Check out this video to help you find your way around your new My Account.