Electra Energy Migration to Pulse Energy

• Who do I contact for help?

  You may call our customer care team on 0800 785 740, or email to customer.care@pulseenergy.co.nz, who are available to answer any further questions.

• Who is Pulse Energy?

  Pulse Energy is 100% community owned, and offers electricity, gas, and broadband to homes across New Zealand. Pulse Energy is big on doing their bit for the community.

  Pulse Energy are the power behind South Island Super Rugby, as a major sponsor of the Highlanders and a partner of the Crusaders. Pulse also supports the Asthma and Respiratory Foundation NZ and look at innovative ways to help those facing energy hardship through their Pay it Forward Programme. To find out more about Pulse Energy, visit https://pulseenergy.co.nz/why-pulse/.

• When will I receive my next bill?

  You will continue to receive your bills on your usual scheduled billing day. You can expect to see your next bill when you would with Electra Energy, under the Pulse Branding.

• Are there any changes to my terms and conditions?

  There are no changes to the terms and conditions when you move to the Pulse brand. You may view your Ts & Cs here - pulseenergy.co.nz/terms.

• Why is the change happening?

  Electra has recently sold their shareholding in Pulse Energy Alliance LP back to Pulse Energy.​ Pulse Energy has been trusted to look after Electra Energy’s brand and customers since 2017. Electra Energy is no longer providing any energy services, as a result, Electra Energy customers will be transferred to the Pulse brand.

• I’m an Electra customer and I got a communication from you about moving to the Pulse brand, do I need to do anything?

  No, there’s nothing you need to do. You’re moving to the same plan, for the same price, it’s just the brand that’s changed.

• Where can I view my account and payments?

  Your energy account can now be viewed through My Account – you can login via the the Pulse website, please see pulseenergy.co.nz/myaccount.

  If you have previously setup a My Account login, your login details will remain the same. You’ll receive your bill and future communications under the Pulse Energy logo from 25 June 2024.

• I had a credit on my account, has this been transferred?

  Yes, any credits or special account conditions have been transferred to your Pulse Energy account.

• I have a direct debit set up, do I need to change who it gets paid to?

  No, your direct debit will continue as normal.

• I have an automatic payment set up, do I need to change anything?

  No, any payment methods have been transferred over and will continue as normal.

• Will my electricity rates change?

  No, there will be no changes to your chosen price plan when your account is transferred to the Pulse Energy brand on 25 June. There will be no change to the services.