You must be a Pulse Energy electricity customer, in order to add Broadband to your account. 

If you cancel your electricity with us, then our Standard Broadband Rates will apply. 

You must be a Pulse Energy electricity customer, in order to add Broadband to your account. 

If you cancel your electricity with us, you will be required to pay our Standard Broadband Rates for your plan.

• Regular: ADSL / VDSL - $84/month

• Standard Fibre (30/10) - $84/month

• Fast Fibre (100/20): - $90/month

• Faster Fibre (200 /20) - $104/month

• Max Fibre (max / 500): - $120/month

All prices exclude GST.

We strongly recommend you contact the service provider of your alarm to ensure your device will still be compatible.

For further information on Fibre and Broadband, please contact our Customer Care Team or visit  https://www.chorus.co.nz/help-and-support/

We have 5 different Broadband Plans available. The type of plan you choose will depend on your usage and the connection types available at your property.  If Fibre is available at your property, we highly recommend one of our Fibre plans for faster internet speed. If you have a copper connection, our Regular ADSL/ VDSL plan will be the best for you. 

• Regular: ADSL / VDSL ($69/month): This plan will give you unlimited internet data if your home has a copper connection.
• Standard Fibre (30/10) ($69/month): A fast entry level plan. Suitable for a smaller household that uses the internet for sending emails, reading the news and the occasional Facebook use.
• Fast Fibre (100/20) ($75/month): A bit faster than our standard plan for those that like to listen to music online and have the odd skype session.
• Faster Fibre (200 /20) ($89/month): An even quicker plan for households with a few people streaming at the same time. This plan is for you if your household enjoys watching Netflix, listening to music and skyping family members.
• Max Fibre (max / 500) $105/month): Maximum speed for households who don’t like to wait! If you are a serious gamer, watch a lot of Netflix and have multiple people streaming or playing games online at the same time – this plan is for you!

All prices exclude GST.

To find out which of our Broadband Plans is best for you click here.

Please note that speeds are variable based on your location. To see the speed and broadband connection type available at your home click here.

Our BundleUp discount is the discount you will receive for having both your Broadband and Electricity services with us. This discount will appear on your monthly bill.

If you cancel your electricity services with us, you will be charged our Standard Broadband Rates

All our Broadband Plans provide you with unlimited data. This means we will not limit the amount of internet you use provided you abide by our Fair Use Policy.

The difference between each of our plans is the speed of your internet and the type of connection you have available at your home eg. Copper (ADSL / VDSL) or Fibre

Once you have received your modem in the mail, and you have received a text message from us telling you your connection is ready, you can get your broadband set up in just a few minutes.

Follow these simple instructions to get you on your way.

• Fibre Connections
• ADSL or VDSL Connections
• Quick Start Guide

Note: If your house doesn’t have an ONT and you have requested a new Fibre connection, a technician will visit your home to install your broadband and set up your modem for you.

Fibre Connections

Before you start, make sure your ONT is turned on at the wall.

Set Up

1. Connect the yellow ethernet cable (Included in your modem pack) from the red WAN Port of your modem router to either the LAN1 or GE1 Port of your ONT. Your ONT will be located on your wall.

2.  Plug the power adapter into your modem router and then to your nearest power point. Ensure this is turned on at the wall socket.

3. Press the power button on your modem to turn it on. Wait 1 minute and then you should see green lights 1, 2 and 9 below on your modem

4. If you have a phone or landline, use the grey phone cable provided in your modem pack and connect it from the VoIP1 Port on the modem to your landline phone. Make sure that if your phone needs a power supply, that this is turned on at the wall.

Fibre Connection Flow Diagram

ADSL / VDSL Connections

Before you start, it is important to identify your phone socket. (One port or two ports)

A: One Port

• If a technician has not visited your home to install Broadband, then you will need a standard socket Broadband filter.

This is required to make the connection with your modem work.

This can be purchased from your local Noel Leeming store.

B: Two Ports

• If you have two sockets you will not require a broadband filter.

Set Up

1. Connect the microfilter to the phone jack on your wall.

2. Connect the grey Phone Cable from the microfilter to the DSL Port of your modem router

3. Plug the power adapter into your modem router and then to your nearest power point. Ensure this is turned on at the wall socket.

4. Press the power button on your modem to turn it on. Wait 1 minute and then you should see green lights 1, 2 and 10 below on your modem

5. If you have a phone or landline, use the chord from your previous connection, to connect the VoIP 1 Port in the modem to your landline phone. Depending on your landline model, the name of this cord will be either RJ12 - RJ12 or RJ12 - RJ11.

ADSL/VDSL Connection Flow Diagram

To view or download the User Manual for your D-Link modem please click here. 

We will send you a text message when your broadband has been connected. After you receive this message you can open your modem and set up your connection. 

For instructions on how to set up your modem click here

For instructions on how to set up your phone click here

Other helpful links

Quick Start Guide here. 

D-Link user manual here.

For technical support and trouble shooting for your modem click here.

For optimum results and support, we highly recommend you use the Pulse Energy Broadband modem supplied to you on sign up. Our modems are one of the fastest on the market and provide better performance than many others. We may be unable to provide technical support for other modems.

No, you do not need to be home to receive your modem.

Your modem should arrive within 3-5 working days.

You may receive your modem before your internet is connected. If an install technician is required, please hold onto your modem for their visit.

To change your WiFi password to something that is memorable for you, follow the instructions below.

Log into the modem

You can do this via WiFi (SSID: D-Link DVA-2800) or by connecting the yellow ethernet cable from the yellow LAN port on the modem to connect to your computer.

1. Open a web browser (such as Chrome or Internet Explorer), and type in 192.168.1.1 in the address bar.
2. When asked for the password, write ‘admin’ as a default

NOTE: If this is your first time logging in to your modem, the set up wizard may appear (See image below). It is IMPORTANT to click cancel. This will return you to the main screen where you can change your password and restore your factory defaults.

3. From the top menu, click ‘Settings’ then select ‘Wireless’

4. Once you are in the wireless screen, you can type your own password into the password box. You can also change the name of your WiFi connection as well.
5. When finished, select ‘save’ from the top right hand menu

You can now use your new WiFi password instead of the default one.

To do a factory reset on your modem, follow the steps below.

Log into the modem

You can do this via WiFi (SSID: D-Link DVA-2800) or by connecting the yellow ethernet cable from the yellow LAN port on the modem to connect to your computer.

1. Open a web browser (such as Chrome or Internet Explorer), and type in 192.168.1.1 in the address bar.
2. When asked for the password, write ‘admin’ as a default

3. From the top right hand menu select ‘Management' then from the drop down click 'System Admin'

4. When you are in the System Admin Screen, you will then need to click ‘System’ from the top right hand corner.

5. Once in the System screen, you will then see Restore to Factory Default Settings, click ‘Restore’ next to this and click ‘OK’

This will reset the Router to Factory settings.

The internet light on the router will turn Red for 10 Seconds, before turning Green.

Please make sure that if you have to log into the Router again, click 'CANCEL' if prompted with Welcome Wizard. The Modem should already be configured after Factory Reset.

If you do not pay your bill by the due date, we may restrict your broadband services.

If your services are restricted, you will be charged a $10 +GST blocking fee and a $10 +GST unblocking fee for us to release the restriction of your broadband services. If your bill remains unpaid, we may cancel your broadband account with us.

Our Unlimited Broadband and Phone Packages are designed for personal use by residential customers.

Our Fair Use Policy has been developed by reference to average customer profiles and estimated customer usage of our services. From time to time, we may monitor usage patterns. If your usage of our services materially exceeds estimated use patterns over any week or month or is inconsistent normal usage patterns, we may contact you to advise you that your usage is in breach of our Fair Use Policy.

We will request that you adjust your usage patterns to come within our Fair Use Policy. If your excessive usage continues then you may be charged for the Excessive part of your usage at our Standard Rates and the Services may be suspended. Our Standard Broadband rates are $0.1+GST/GB and our Standard Phone Rates can be found here.

Please contact our Customer Care Team to arrange the broadband connection at your new home. We recommend that you give us 30 days’ notice.

Your broadband payments are charged a month in advance. On your first Pulse Energy Broadband bill you will have a pro rata monthly charge as well as a monthly charge. On your next bill, there will only be one monthly charge.

For more information on understanding your bill, please click here.

There are three different methods for connecting your landline phone depending on how your Fibre has been installed at your home.   

• Connecting through your modem
• Connecting with integrated wiring + voice box
• Connecting with integrated wiring through phone jack point

Option 1: Connecting your landline phone through your modem 

This will be you if your home is not set up for integrated wiring. This means your landline phone plugs straight into the modem and you do not use other phone jacks in your home.  

To set up your landline phone, simply plug your handset phone jack into the back of your modem (through the VoIP 1 port) using the grey telephone cable that was supplied in your modem box.

Once this is connected, you will be able to make calls straight away. If your current phone cable does not fit into the VoIP 1 socket, have a look at the modem from your previous retailer. They should have a cable that is similar to the grey cable that came with our modem, unplug that from the previous modem and replace it with the cable that’s on your phone, now you should have a cable that’ll fit into the VoIP 1 socket of our modem.

Option 2: Connecting your landline phone with integrated wiring + voice box

If you have integrated wiring through your Optical Network Terminal (ONT) then you will be able to use your existing jackpoint to connect your landline phone.

This will be you if you have a small white ‘voice box’ installed near your ONT.

Connect the grey telephone cable that was supplied in your modem box from your voice box to the VoIP1 socket in your modem.

You can now use any phone jack points in your home to plug in a landline phone. If your phone requires electricity, make sure it is plugged in at the wall power socket.

Option 3: Connecting your landline phone with integrated wiring through the phone jackpoint

In some homes, the phone jack points are integrated throughout the house without a white voice box.

If this is you, you will need an extra cable similar to the one that is currently plugged into the phone jack of your phone. Plug one end of the cable into the VoIP 1 port of Modem and the other end into any jack point in your home.

This will allow you to use all other jack points in your home normally. 

Press *61 to turn on call waiting

Press *81 to turn off call waiting

To turn off your voicemail dial *53

Once your broadband connection has been set up, you can connect your landline phone.

Please note, it can take up to 3 hours for your phone to set itself up once it has been connected.

ADSL or VDSL Connection

Use the cord from your previous landline connection to connect the VoIP1 Port on the modem to your landline phone.

If your phone cable is unable to fit into the VoIP 1 Port (See diagram below), or you no longer have this chord, then a RJ11 cable can be purchased from your nearest PB Tech, Jaycar or electronics store.

Fibre Connection 

Using the grey Phone Cable that is included in your modem box, connect this cord from the VoIP Port on the modem to your landline phone. (See diagram below)

For more detailed instructions on setting up your landline phone with Fibre click here

Your caller ID will be turned on by default. 

To turn on caller ID press *30. You will only need to do this once and the setting will be saved.

To turn off caller ID press *31. Again, you will only need to do this once and the setting will be saved.

Press:

3 – For advanced options (Press 1 to send a reply, 2 to call the person who left the message, 3 to listen to the message details and 4 to place an outgoing call)

4 – To go back to the previous message

5 – To repeat the current message

6 – To play the next message

7 – To delete the current message

8 – To forward the message to another mailbox

9 – To save the message to a folder (Press 0 for new messages, 1 for old messages, 2 for work messages, 3 for family messages, 4 for friends’ messages)

Please check that the previous occupants have not taken the power chord with them. If this is the case, please contact us to request a new power chord.

To find out more, watch the video here.

You will receive a text message or a phone call from the Chorus Fibre Install Technician to confirm your install, 3 days beforehand. They will provide you with an am or pm time slot for the day you have indicated you would like your Fibre installed. 

Yes, the property owner must give written or verbal permission to install Fibre at your property.

If you need to change the date that the Install Technician visits your home, you must give at least 3 days’ notice. To change this date, please contact us. You will need to be home when the technician visits your home.

3 - 6 hours

The further away from your modem you are, the more likely you are to experience a weaker WiFi signal.

Try positioning your modem in a central area of your house away from obstacles such as walls or other home appliances.

For more tips, check out ‘How do I fix my slow Wifi’

There are many things you can do to help your Wi-Fi if you believe it is not performing as fast as it should be. We have outlined these below.

• Number of Users
• Position of your Modem
• Modem
• Interference
• Neighbours

Number of Users

The more people using your Wi-Fi connection, the less wireless bandwidth there is available to each person’s device. This can often cause your Wi-Fi to slow down. We recommend that where possible you connect internet devices to the Ethernet so that the Wi-Fi bandwidth can be reserved for mobile devices.  

Position of your Modem

For best performance, we recommend that you place your modem up high in a central area of your house. If the modem is at ground level and behind a desk or piece of furniture your signal may be affected.

The closer your devices are to the signal, the stronger your connection will be. This will result in better Wi-Fi performance.   

Modem

We highly recommend you use the modem we supply to you with your plan. Our modems are one of the fastest on the market and provide better performance than many others.

Interference

Often home appliances such as Bluetooth speakers, microwaves, baby monitors and cordless phones can interfere with your Wi-Fi signal. Other barriers in your home that can cause Wi-Fi interference include hot water cylinders, walls or any obstacles that contain metal.  

Neighbours

Your neighbours' Wi-Fi can often cause signal interference with your Wi-Fi. This is more common in apartment buildings where there are many access points. We highly recommend choosing a different Wi-Fi channel – this will be either 2.4Ghz or 5Ghz.

On some specific devices, you may be able to connect without a password if the device has a 'WPS' (WiFi Protected Setup) button.

To connect to WiFi, simply press the respective WPS buttons on your D-Link modem and your device to instantly establish a secure connection.

Your modem relies on electricity as a power supply so your broadband connection will not work if there is a power cut. It is a good idea to always have a fully charged mobile phone in case of emergencies.

The performance of your broadband can be affected by many factors, including internet usage and the number of people in your household or street using your Fibre connection. If you are concerned about the speed of your connection, we recommend you do a speed test or contact our Customer Care Team.

To measure the speed of your broadband you can use a free independent website, such as www.speedtest.net

Before testing, make sure the Wifi on your modem is turned off and that no internet use is in process (Such as Netflix or downloads). You will need to make sure the device you are testing is plugged directly into your modem via the ethernet cable.

If you are not getting the desired result, please change the server to ensure it is not an issue with the remote server.

You will need to return your modem in a tracked courier to Pulse Energy, Level 5, 33 Enfield Street, Mt Eden, Auckland 1024 within 14 days. Please note a Modem Return Fee of $14.95 +GST will apply.

If the modem is not returned within 14 days you will be billed $150 +GST for this.

You can request a tracking return label free of charge by contacting us. Please note you will need access to a printer. 

If you have signed up online, you will be required to give us 30 days’ notice.

If you signed up with one of our door to door or outbound sales agents, you have the right to cancel free of charge within 5 days of signing up.

If your modem has been sent, you are required to send this back to us unopened within 14 days of receiving it. Please note a Modem Return Fee of $14.95 +GST will apply.

If your modem has been opened or damaged or is not returned within 14 days you will be required to pay the full Modem Fee of $150 +GST and Modem Delivery Fee of $14.95 +GST.

Modem must be sent in a tracked courier to Pulse Energy, Level 5, 33 Enfield St, Mt Eden, Auckland 1024. You can request a tracking return label free of charge by contacting us. Please note you will need access to a printer. 

Yes, you can continue with our Broadband service, however the BundleUp discount does not apply to Broadband only plans. Standard Rates will apply.

To cancel your broadband plan, please contact us.

You will be required to give us 30 days’ notice and any outstanding charges will be added to your final bill. 

If you decide to leave Pulse Energy Broadband within 24 months, you will be required to pay a $150 +GST Modem Fee.