Electricity

The currency used throughout this site is New Zealand Dollars.

No, Pulse Energy provides transparent billing by itemising the charges, so you know exactly what you are being charged for. To see our schedule of fees, click here.  

Electricity prices vary due to several factors such as where you are located, what lines company you are with and the configuration of the meter on your site. To find out what your rates with Pulse Energy would be, fill out the form here and one of our team will be in touch. 

If you would like a price comparison to see if you could save money by switching, fill in your details here. You will need a recent power bill handy.

Electricity prices vary due to several factors such as where you are located, what lines company you are with and the configuration of the meter on your site. To find out what your rates with Pulse Energy would be, fill out the form here and one of our team will be in touch.

The Pulse Energy Lifestyle Plan is a flexible electricity plan for New Zealand households which allows you to pay for your electricity usage as you go.

It’s easy to use, simply top up online or in store, as and when you need to. No more monthly power bills and a credit check is not required!

You can top up, monitor and view your usage via our My Account customer portal.

To find out more click here. 

To check out our current Highlanders promotions please click here

Yes we do! If you are a new customer, living in Dunedin you can get free Highlanders tickets for all of your flat mates (limit of 6). To find out more click here

Absolutely. You can freely terminate provided you give us 30 days’ notice. If 30 days’ notice is not provided, then an Early Termination Fee of $150+GST will apply.

It can take up to up to 10 working days to switch your electricity to Pulse Energy. We will take care of the switching process for you and your power will not be turned off.

We offer no long term contracts. If you need to leave, all you have to do is give 30 days’ notice. If 30 days’ notice is not provided, then an Early Termination Fee of $150 +GST will apply.

If you have received a joining credit, this may be added to your final bill if you leave within the first 12 months.

Yes, please call us on 0800 785 733 to organise a meter shift. We will need 10-15 days’ notice. A fee of $130 will apply and the wiring of the meter needs to be completed by an electrician separately.

No, we don’t allow customers to supply their own meters.

Smart meters cannot identify which appliances you are using, or when you are using them. Your meter will measure and report the amount of energy used or generated in your home on a half-hourly basis.

Yes, meters are provided by qualified meter suppliers in New Zealand and they must be approved and comply with all relevant regulations.

If you have questions about the safety aspect of your meter, we recommend you talk to the metering company. For your own personal safety, do not touch or tamper with the meter for any reason.

Manual read meters only measure total consumption and do not record the time of your consumption. A meter reader will likely visit your property each month to record your usage.

Smart meters allow your usage to be recorded every half hour. Smart meters can be read remotely, and do not require access to your property for a meter read.

The Meter Equipment Providers charge the retailer for the use and maintenance of the meter at the property. This means you receive one invoice that includes metering charges rather than two invoices, one from the retailer and one from the metering company.