The currency used throughout this site is New Zealand Dollars.
Rates & Prices
Are there any special or hidden fees?
No, Pulse Energy provides transparent billing by itemising the charges, so you know exactly what you are being charged for. To see our schedule of fees, click here.
Why are the prices different for different people?
Electricity prices vary due to several factors such as where you are located, what lines company you are with and the configuration of the meter on your site. To find out what your rates with Pulse Energy would be, fill out the form here and one of our team will be in touch.
How much will I save?
If you would like a price comparison to see if you could save money by switching, fill in your details here. You will need a recent power bill handy.
Where can I see your prices?
Electricity prices vary due to several factors such as where you are located, what lines company you are with and the configuration of the meter on your site.
For a price comparison you can either
1. Complete the form here. If you have a recent bill handy, you can also upload it here.
2. Email a copy of your most recent power bill to firstname.lastname@example.org
One of our team will be in touch with your rates soon!
What is the Pulse Energy Lifestyle Plan?
The Pulse Energy Lifestyle Plan is a prepay electricity plan for New Zealand households which offers a low electricity price up front and the flexibility to control how much you spend.
It’s easy to use, simply top up online or in store, as and when you need to. No more monthly power bills and a credit check is not required!
You can top up, monitor and view your usage via our My Account customer portal.
To find out more click here.
Do you have any Highlanders offers for new customers?
To check out our current Highlanders promotions please click here
Do you have any student offers?
Yes we do! If you are a new customer, living in Dunedin you can get free Highlanders tickets for all of your flat mates (limit of 6). To find out more click here
Can I cancel if I change my mind?
Absolutely. You can freely terminate provided you give us 30 days’ notice. If 30 days’ notice is not provided, then an Early Termination Fee of $150+GST will apply.
How long does it take to switch electricity providers?
It can take up to up to 10 working days to switch your electricity to Pulse Energy. We will take care of the switching process for you and your power will not be turned off.
Am I locked into a long term contract?
We offer no long term contracts. If you need to leave, all you have to do is give 30 days’ notice. If 30 days’ notice is not provided, then an Early Termination Fee of $150 +GST will apply.
If you have received a joining credit, this may be added to your final bill if you leave within the first 12 months.
Can I move the location of my meter?
Yes, please call us on 0800 785 733 to organise a meter shift. We will need 10-15 days’ notice. A fee of $130 will apply and the wiring of the meter needs to be completed by an electrician separately.
Can I use my own meter?
No, we don’t allow customers to supply their own meters.
Do smart meters know what appliances you’re using or know your behavioural habits?
Smart meters cannot identify which appliances you are using, or when you are using them. Your meter will measure and report the amount of energy used or generated in your home on a half-hourly basis.
Are smart meters safe?
Yes, meters are provided by qualified meter suppliers in New Zealand and they must be approved and comply with all relevant regulations.
If you have questions about the safety aspect of your meter, we recommend you talk to the metering company. For your own personal safety, do not touch or tamper with the meter for any reason.
What is the difference between a read meter and smart meter?
Manual read meters only measure total consumption and do not record the time of your consumption. A meter reader will visit your property to record your usage.
Smart meters allow your usage to be recorded every half hour. Smart meters can be read remotely, and do not require access to your property for a meter read.
Why do I pay Pulse Energy (or other retailers) for the meter?
The Meter Equipment Providers charge the retailer for the use and maintenance of the meter at the property. This means you receive one invoice that includes metering charges rather than two invoices, one from the retailer and one from the metering company.