My Account

No, you can continue to pay by your preferred payment method. If you have a Direct Debit set up, we will continue to use this payment method.

No, if you have a Direct Debit set up, we will continue to use this payment method.

If you currently receive your bills by post, we will automatically update your preference to email bill delivery when you register for My Account.

On your new My Account, you can see your weekly, monthly and yearly usage. You can also compare your usage between different periods.

The energy consumption data shown on the chart is for the calendar month. Your bill shows energy consumption during your billing cycle.

We have made some changes to improve your online experience with us.

These improvements make it easier to view your bills, make a payment online and keep track of your weekly, monthly and yearly usage.

My Account also works on a mobile and tablet.

Check out this video to help you find your way around your new My Account.

Check out this video to help you find your way around your new My Account.

No, you can continue to pay by your preferred payment method. If you have a Direct Debit set up, we will continue to use this payment method.

No, if you have a Direct Debit set up, we will continue to use this payment method.

If you currently receive your bills by post, we will automatically update your preference to email bill delivery when you register for My Account.

On your new My Account, you can see your weekly, monthly and yearly usage. You can also compare your usage between different periods.

The energy consumption data shown on the chart is for the calendar month. Your bill shows energy consumption during your billing cycle.

We have made some changes to improve your online experience with us.

These improvements make it easier to view your bills, make a payment online and keep track of your weekly, monthly and yearly usage.

My Account also works on a mobile and tablet.

Check out this video to help you find your way around your new My Account.

Check out this video to help you find your way around your new My Account.

Unfortunately, we are not currently set up to do one off payments for this Programme.

A contributor is able to pause or cancel their contribution at any point in time. Simply email customer.care@pulseenergy.co.nz

We would like to set this up as a long term programme. The success of this fund and the number of customers we can support is reliant on contributions from our customers. A contributor is able to pause or cancel their contribution at any point in time.

Pulse Energy has committed to contribute $150,000 in the first year of setting up this fund and we will provide updates of future contributions online and by email.

Unfortunately, you cannot. Pulse Energy is not a registered charity which is a requirement for any tax credits. The purpose of the fund is simply to deliver support to customers who are facing energy hardship.

We will provide regular updates on our website about the total contributions from Pulse Energy and our customers. If you would like to find out how much you have personally contributed so far, you can email customer.care@pulseenergy.co.nz

Your bill could be higher than expected due to a few reasons:

• Your bill may have been generated based on an estimate read. If you do receive an estimated bill, any difference between your last actual read and your next actual read would balance out. You can check your consumption and type of reading on the back of your bill.
• You may have been billed for a longer period than usual – you can check the number of days you have been billed for on your bill.
• You may be on the wrong user plan. To check what user plan is right for your home, click here.
• You may have had visitors staying with you during this period
• You may have used your heater or air conditioning more than usual
• Your gas heater or heat pump may need a service
• You could have a faulty appliance that is using more electricity then it should. Read below for information on how to do a “two-man test”

Our Customer Support Hub has a range of useful resources including budgeting support tools and energy efficiency advice which can be viewed here.

To check if one of your appliances is faulty and using more electricity than it should, you can do a “two-man test”:

1. Turn off all appliances in your home (including hot water cylinder) and take a meter reading
2. Have a friend stand at the meter while you turn on one appliance and see how much the meter reading increases
3. Then turn this appliance off, go to another one and turn it on
4. Go through each appliance one by one. If you notice one appliance is causing the meter reading to increase much faster than other devices, this could mean that the appliance is faulty and using more electricity than it should

 If you believe an appliance is faulty, it is best to contact an electrician to repair the appliance or replace it.

If you have any further questions, please feel free to email our team on customer.care@pulseenergy.co.nz

Please refer to the back of your bill for information about prices changes and a reduction to the payment due date that will take effect on 1 April. For more information, click here.

From 1 April 2022, the payment period will reduce from 18 to 14 days. If you pay by Direct Debit, please ensure you have sufficient funds in your account. If you pay by Automatic Payment, you may need to amend the payment due date and check you have sufficient funds in your account on the new due date. 

Looking after our customers is important to us. Our Consumer Care Policy details our commitment to look after our customers and information to help you manage your account.

Our customer support hub features special offers for our customers, from our customers. 

To view offers available to Pulse Energy customers click here 

Please contact our team or view our website for relevant promotions.

Yes! 

If you are a Pulse Energy Business customer you can list an offer from your business on our customer support hub free of charge.

Your offer will then be published on our website and available to other Pulse Energy customers. 

To list your business offer click here

To view offers available to Pulse Energy customers click here 

Please note that our team will never ask for your personal information (Bank details, passwords etc) without verifying you first.

If you receive an email or phone call asking for personal information without verification, please do not respond and report this to us immediately.