Your invoice could be higher than expected due to a few reasons:
- Your bill may be an estimated read
- You may have been billed for a longer period than usual
- You may not have paid last month’s bill by the due date, and you are paying administration of arrears
You can check the consumption and type of reading on the back of your bill.
To check if one of your appliances is faulty and using more electricity than it should, you can do a “two-man test”:
- Turn off all appliances in your home (including hot water cylinder) and take a meter reading
- Have a friend stand at the meter while you turn on one appliance and see how much the meter reading increases
- Then turn this appliance off, go to another one and turn it on
- Go through each appliance one by one. If you notice one appliance is causing the meter reading to increase much faster than other devices, this could mean that the appliance is faulty and using more electricity than it should
If you believe an appliance is faulty, it is best to contact an electrician to repair the appliance or replace it.
If you have any questions, please email our team on customer.care@pulseenergy.co.nz