My Account

Your invoice could be higher than expected due to a few reasons:

• Your bill may be an estimated read
• You may have been billed for a longer period than usual
• You may not have paid last month’s bill by the due date, and you are paying administration of arrears

 You can check the consumption and type of reading on the back of your bill.

To check if one of your appliances is faulty and using more electricity than it should, you can do a “two-man test”:

1. Turn off all appliances in your home (including hot water cylinder) and take a meter reading
2. Have a friend stand at the meter while you turn on one appliance and see how much the meter reading increases
3. Then turn this appliance off, go to another one and turn it on
4. Go through each appliance one by one. If you notice one appliance is causing the meter reading to increase much faster than other devices, this could mean that the appliance is faulty and using more electricity than it should

 If you believe an appliance is faulty, it is best to contact an electrician to repair the appliance or replace it.

If you have any questions, please email our team on customer.care@pulseenergy.co.nz

We are committed to looking after our customers during this time and will continue to provide updates that may affect your account on this page.

We understand this is a challenging time, please rest assured that we are doing our best to look after you

Unfortunately, we are not currently set up to do one off payments for this Programme.

A contributor is able to pause or cancel their contribution at any point in time. Simply email customer.care@pulseenergy.co.nz

We would like to set this up as a long term programme. The success of this fund and the number of customers we can support is reliant on contributions from our customers. A contributor is able to pause or cancel their contribution at any point in time.

Pulse Energy has committed to contribute $150,000 in the first year of setting up this fund and we will provide updates of future contributions online and by email.