My Account

Your invoice could be higher than expected due to a few reasons:

• Your bill may be an estimated read
• You may have been billed for a longer period than usual
• You may not have paid last month’s bill by the due date, and you are paying administration of arrears

 You can check the consumption and type of reading on the back of your bill.

To check if one of your appliances is faulty and using more electricity than it should, you can do a “two-man test”:

1. Turn off all appliances in your home (including hot water cylinder) and take a meter reading
2. Have a friend stand at the meter while you turn on one appliance and see how much the meter reading increases
3. Then turn this appliance off, go to another one and turn it on
4. Go through each appliance one by one. If you notice one appliance is causing the meter reading to increase much faster than other devices, this could mean that the appliance is faulty and using more electricity than it should

 If you believe an appliance is faulty, it is best to contact an electrician to repair the appliance or replace it.

If you have any questions, please email our team on customer.care@pulseenergy.co.nz

If you have been disconnected, please contact our team on 0800 785 733 to organise a reconnection. For Reconnection Fees click here.

If you have received a promo code for free Highlanders tickets, you will need to visit the Ticket Rocket website and follow the steps below. 

1. Visit Ticket Rocket and select the game you would like to attend
2. Enter your promo code into the 'Promo Code Box' (Top right)
3. Scroll down to the bottom and select ‘Buy Now’
4. Select your tickets. Make sure you select the ones that say PULSE $0.00
5. Log in and complete your details
6. Complete your purchase 

Note: A $2.50 Booking Fee from Ticket Rocket will apply. Additional charges for tickets other than Print Your Own may also apply.

For detailed instructions click here

All Pulse Energy customers can receive 25% off tickets to 2020 Super Rugby games in Dunedin (before 24 May).

For information on how to redeem this discount click here. Or you can download our detailed instructions here.

If you think you’re on the wrong plan, please fill in this online form and we’ll be more than happy to have a look at the figures and help you move to the plan that best suits your needs.

You can request to switch User Plans free of charge once a year. Please note that this request may be declined if your local Lines Company are not willing to change your property to your preferred User Plan. We will notify you in writing if this is the case.

If you have been with us for over 12 months, you are able to request your consumption information. You can also locate this information on the graph on the front page of your bill.

If you do need the full report, please fill in this online form and we will prepare the report for you within 10 working days.