My Account

Your invoice could be higher than expected due to a few reasons:

• Your bill may be an estimated read
• You may have been billed for a longer period than usual
• You may not have paid last month’s bill by the due date, and you are paying administration of arrears

 You can check the consumption and type of reading on the back of your bill.

To check if one of your appliances is faulty and using more electricity than it should, you can do a “two-man test”:

1. Turn off all appliances in your home (including hot water cylinder) and take a meter reading
2. Have a friend stand at the meter while you turn on one appliance and see how much the meter reading increases
3. Then turn this appliance off, go to another one and turn it on
4. Go through each appliance one by one. If you notice one appliance is causing the meter reading to increase much faster than other devices, this could mean that the appliance is faulty and using more electricity than it should

 If you believe an appliance is faulty, it is best to contact an electrician to repair the appliance or replace it.

If you have any questions, please email our team on customer.care@pulseenergy.co.nz

Click here for helpful tools and information to help your home be more energy efficient. 

If you are having trouble paying your bill, please email customer.care@pulseenergy.co.nz to discuss your payment options.

We have put together a collection of useful budgeting resources for our customers here. The services are free and independent. 

MoneyTalks is a great free financial helpline that offers confidential budgeting advice to individuals, family and whanau. Their team of Financial Mentors provide free advice, support and connect people with local budgeting services in their community. For more information or to book a free appointment click here.

We understand that many NZ families may require additional support when it comes to managing their electricity bills. Whether it's budgeting advice, flexible payment options, or tips to keep energy costs down. Our team have put together a range of helpful resources which can be found here.

We are committed to looking after our customers during this time and will continue to provide updates that may affect your account on this page.

We understand this is a challenging time, please rest assured that we are doing our best to look after you

Unfortunately, we are not currently set up to do one off payments for this Programme.