My Account

On 1 April 2025, your Network Services Charges will change. From 1 March, you can view your new rates online. There will be no changes to our electricity, gas, or LPG rates at this time.
Visit our Price Plan page and enter your Account Number.

To see your new rates effective 1 April 2025, you can visit our webpage and enter your Account Number. The new rates will be available to view online from 1 March 2025.

Your local lines company and Transpower provide the power lines that deliver electricity to your home. The amount they charge for the use of their lines is shown on your bill as a Network Services Charge.   

We commit to flowing through Network Services Charges with no markup¹. On 1 April 2025, the Network Services Charges for your property will increase. 

1 It is not practical to flow through the per kWh Network charges for all networks. For some networks, Network service charges will be calculated using published prices and other assumptions that allow us to recover network charges across our customer base on your network. If you’re on our Power Shift plan, you won’t be able to see your Network Services Charge as it’s grouped into your Off-Peak, Peak, Night and Weekend rates.  

We have included this to keep you up to date on changes to your pricing. We are committed to being transparent and providing a breakdown of changes. We give our customers 30 days' notice of changes, so they are aware before the changes take effect.

We’ve made some minor changes to your Terms and Conditions which will apply from 1 April 2025.

You can read the updated Terms and Conditions online from 1 March 2025.

The Low Fixed Charge Tariff is being phased out over a 5-year period that started on 1 April 2022. Low User regulations aimed to help reduce costs for low-income households who use a relatively small amount of power. The Electricity Price Review Panel found that Low User regulations were not serving their original purpose and instead causing low-income families with high electricity use into greater energy hardship. We review our rates each year and align them with the changes introduced by the regulations, which means the daily fixed charge for Low User plans will increase and the variable rate will decrease. 

Find out more about phasing-out Low User rates.

Our priority is to make sure that your services continue without interruption.

As part of your contract with SolarZero, they committed to specific pricing terms with you. However, since SolarZero Servicing has ended its partnership with us, those pricing terms are no longer available.

If you choose to stay with Pulse Energy your price for electricity will change. You would have received an email or letter informing you of your new prices. If you have any questions about your account, please reach out to our team.

If you have LPG or Natural Gas Services with Pulse Energy, your rates will not change on 1 April 2025. 

No, you’ll need to update your payment details (Direct Debit and bank account) from 1 April 2025. We will send you a welcome pack that includes information on how to set up a new payment arrangement. View our payment details.

The majority of the terms and conditions remain the same, however you can view the Pulse Energy terms and conditions here.

Yes you can! When you set your communication preferences to 'Email' in your My Account settings, you are automatically entered into the prize draw.

To change your communication preferences, follow the below instructions:

Sign in to My Account > My Details > Communication Preferences > set to 'Email' > Save and you're done!

We have made some changes to improve your online experience with us.

These improvements make it easier to view your bills, make a payment online, and keep track of your weekly, monthly, and yearly usage.

My Account also works on a mobile and tablet.

All customers must register for the new My Account again. Your email address will remain the same, but for security purposes, you will need to create a new password.

When you register, you will be sent an email with a unique temporary password (please check all folders including junk). Once you have entered the temporary password, you can create your new password.

If you have multiple accounts with us, you only need to register once.

You can register for My Account here. To register for your new My Account, please use the same email address we have on record for your energy account and customer account number. For security purposes, you will be prompted to create and confirm your new password.

To reset your password, click ‘forgot password’ and enter your email address, where you will receive a temporary password. Check your email and enter your temporary password and a new password that will allow you to log in and use going forward.

Make sure you have registered to My Account by entering your email address and creating a password here.  

When you register, you will be prompted to create a password that meets our criteria.

If you have already registered to My Account but are having trouble logging in, try resetting your password here.

If you are still having trouble logging in, please contact our Customer Care Team.

Your bill could be higher than expected due to a few reasons:

• Your bill may have been generated based on an estimate read. If you do receive an estimated bill, any difference between your last actual read and your next actual read would balance out. You can check your consumption and type of reading on the back of your bill.
• You may have been billed for a longer period than usual – you can check the number of days you have been billed for on your bill.
• You may be on the wrong user plan. To check what user plan is right for your home, click here.
• You may have had visitors staying with you during this period
• You may have used your heater or air conditioning more than usual
• Your gas heater or heat pump may need a service
• You could have a faulty appliance that is using more electricity then it should. Read below for information on how to do a “two-man test”

Our Customer Support Hub has a range of useful resources including budgeting support tools and energy efficiency advice which can be viewed here.

To check if one of your appliances is faulty and using more electricity than it should, you can do a “two-man test”:

1. Turn off all appliances in your home (including hot water cylinder) and take a meter reading
2. Have a friend stand at the meter while you turn on one appliance and see how much the meter reading increases
3. Then turn this appliance off, go to another one and turn it on
4. Go through each appliance one by one. If you notice one appliance is causing the meter reading to increase much faster than other devices, this could mean that the appliance is faulty and using more electricity than it should

 If you believe an appliance is faulty, it is best to contact an electrician to repair the appliance or replace it.

If you have any further questions, please feel free to email our team on customer.care@pulseenergy.co.nz

You could have high consumption due to:

• Your bill may have been generated based on an estimate read. If you do receive an estimated bill, any difference between your last actual read and your next actual read would balance out. You can check your consumption and type of reading on the back of your bill.

• You may be on the wrong user plan. To check what user plan is right for your home, click here.
• You may have had visitors staying with you during this period.
• You may have used your heater or air conditioning more than usual.
• Your gas heater or heat pump may need a service.
• You could have a faulty appliance that is using more electricity than it should. 

We recommend you do a “two-man test” if you feel like the consumption is incorrect on your bill, alternatively we can raise a meter test for you. 

A meter test is when we check your meter for any potential faults that could be the reason for your meter recording high consumption. Meter tests are the last option we refer to, due to the high cost and the timeframe it can take for the test results to come back. 

If you believe an appliance is faulty, it is best to contact an electrician to repair the appliance or replace it.

If you have any further questions, please feel free to contact our customer care team.

Looking after our customers is important to us. Our Consumer Care Policy details our commitment to look after our customers and information to help you manage your account.

Our customer support hub features special offers for our customers, from our customers. 

To view offers available to Pulse Energy customers click here 

Please contact our team or view our website for relevant promotions.

Yes! 

If you are a Pulse Energy Business customer you can list an offer from your business on our customer support hub free of charge.

Your offer will then be published on our website and available to other Pulse Energy customers. 

To list your business offer click here

To view offers available to Pulse Energy customers click here 

To sign up for Car or Pet insurance, visit Coves website and complete the sign-up process. Your discount will automatically be applied on the payment page. Please have your Pulse Energy Account Number handy.

As a Pulse Energy customer, you can enjoy up to 10% discount on your car insurance, plus a complimentary first month worth up to $100 on a new car insurance policy with Cove.*

As a Pulse Energy customer, you can enjoy a 20% discount on your pet insurance, plus a complimentary first month worth up to $100 on a new pet insurance policy with Cove.*

*Terms and conditions apply.

You can make a claim online directly with Cove, or call Cove on 0800 268 437. Making a claim online is quick and easy through your My Cove account. 

You will be billed directly by Cove at the frequency you select when purchasing your policy online. You have the option of paying your policy monthly or annually. Please note, that your Cove policy will be billed separately to your Pulse Energy account.

We're always looking for ways we can provide additional benefits and savings to our customers. We love to support Kiwi businesses that share the same values as us and who can deliver a service that our customers can trust. This partnership brings our customers affordable car and pet insurance with comprehensive coverage, ensuring peace of mind for car and pet owners

For all enquiries about your Cove policy, including billing and claims, please contact the team at Cove. 

Our Pay it Forward Programme is a joint initiative between Pulse Energy and our customers. The Programme is designed to help some of our customers who are having trouble paying for their power bill at a certain point in time.

The fund is dependent on contributions made by our customers as well as our business. So far, we have collectively supported over 8,000 customers.

How to apply for the Pay it Forward Fund:

If you’re struggling to pay your bill, please email our Customer Care Team to discuss how we may be able to help you.

Unfortunately, we are not currently set up to do one off payments for this Programme.

A contributor is able to pause or cancel their contribution at any point in time. Simply email customer.care@pulseenergy.co.nz

We understand it is a difficult time for many and we’re here to help. If you’re struggling to pay your bill, we may be able to assist. Please email our Customer Care Team to discuss payment options.

Pulse Energy has committed to contribute $150,000 in the first year of setting up this fund and we will provide updates of future contributions online and by email.

Yes you can, simply email us at customer.care@pulseenergy.co.nz and let us know the new payment amount. We may call you to confirm this. The new contribution amount will come into effect on your next bill.

You may call our customer care team on 0800 785 740, or email to customer.care@pulseenergy.co.nz, who are available to answer any further questions.

Pulse Energy is 100% community owned, and offers electricity, gas, and broadband to homes across New Zealand. Pulse Energy is big on doing their bit for the community.

Pulse Energy are the power behind South Island Super Rugby, as a major sponsor of the Highlanders. Pulse looks at innovative ways to help those facing energy hardship through their Pay it Forward Programme. To find out more about Pulse Energy, visit https://pulseenergy.co.nz/why-pulse/.

You will continue to receive your bills on your usual scheduled billing day. You can expect to see your next bill when you would with Electra Energy, under the Pulse Branding.

There are no changes to the terms and conditions when you move to the Pulse brand. You may view your Ts & Cs here - pulseenergy.co.nz/terms.

Electra has recently sold their shareholding in Pulse Energy Alliance LP back to Pulse Energy.​ Pulse Energy has been trusted to look after Electra Energy’s brand and customers since 2017. Electra Energy is no longer providing any energy services, as a result, Electra Energy customers will be transferred to the Pulse brand.

No, there’s nothing you need to do. You’re moving to the same plan, for the same price, it’s just the brand that’s changed.