Sign Up

• Do you have any Highlanders offers?

  To check out our current Highlanders promotions please click here

• Do you have any student offers?

  Yes we do! You can get a $50 joining credit thanks to the FlatPack company. For more information, click here.

• Can I cancel if I change my mind?

  Absolutely. You can freely terminate at any time.

• How long does it take to switch electricity providers?

  It can take up to 10 working days to switch your electricity to Pulse Energy. We will take care of the switching process for you and your power will not be turned off.

• Am I locked into a long term contract?

  We offer no long term contracts. 

  If you have received a joining credit, this may be added to your final bill if you leave within the first 12 months.

• Do I have to do a credit check?

  Yes, we do require a standard credit check to sign up to electricity. For us to process a credit check, you must have a valid New Zealand drivers’ license or a valid passport, this could be a New Zealand or an international passport.

  If you wish to sign up and use your passport for your credit check, please note we will request to have you send through a copy of your passport to our customer care team. 

   

• I am building a new house and need to arrange electricity. How do I do that?

  Please call us on 0800 785 733 to organise a new connection. Click here for the fees that will apply.

• Is Pulse Energy a generator?

  No, we are a retailer and do not generate our own electricity. 

• What's the difference between Pulse Energy and my current retailer?

  Pulse Energy customers have most often made their choice for price reasons. However, many customers have switched for additional benefits other than price. Pulse Energy offers a low price upfront and no long term contracts.

• Does Pulse Energy supply my area?

  Pulse Energy supply electricity and gas across New Zealand.

• Does it cost to change retailers?

  Switching to Pulse Energy is easy and free! However, your current retailer may have locked you into a contract with early termination fees so be sure to ask our Customer Care Team when you call how to deal with this issue. Remember with Pulse Energy we offer no long term contracts, so you can leave at any time.

• What is the best way to sign up?

  Simply fill in your details here and one of our team will be in touch to talk to you about switching.

   

• How easy is it to switch?

  Switching is easy and free! Once you have agreed to switch to Pulse Energy, then we take care of the process for you.

• Will I be disconnected, or will my electricity be interrupted during the switching process?
  The switching process can take between 10-15 working days, and your electricity will not be disconnected once you have been transferred to us.

   

  If you are moving to a new home, your power may be disconnected. Please contact us to organise a reconnection.
• What happens after I switch? Do I need to do anything?

  No, we will take care of the switching process for you. During this time, you will receive a welcome pack with information about your plan.

• Do I need a smart meter to join Pulse Energy?

  No, you do not need a smart meter to join.

• Who is Pulse Energy?

  Pulse Energy is a community-owned electricity and gas retailer providing energy to properties throughout New Zealand. 

  Switching your electricity to Pulse Energy is easy and our friendly NZ based Customer Care team can take care of your switch for you over the phone or you can sign up online in less than 5 minutes.