To check your balance please login to your My Account. Alternatively, you can call our Customer Care Team on 0800 785 733.
To check your balance please login to your My Account. Alternatively, you can call our Customer Care Team on 0800 785 733.
To cancel your account, please email us on customer.care@pulseenergy.co.nz or call us on 0800 785 733.
30 days’ notice is required to cancel your account. If 30 days’ notice is not provided, then an Early Termination Fee of $150+GST will apply.
Each property has a unique ICP number which identifies it on the New Zealand electricity network.
You can find this number on your power bill, which is normally located under your invoice number. If you are a Pulse Energy customer, it’s located on the right-hand side of the second page. It is 15 digits long, mostly containing numbers however it will have a few letters.
If you are with another retailer, your ICP number can usually be found on your meter, or if you provide us with your meter serial number, we can locate it for you.
Registering for My Account is easy. All it takes is four simple steps:
Please note that you can register for My Account once you receive your first power bill.
You can continue to pay by your preferred payment method. If you would like to continue receiving your paper bills in the mail, you will need to un-tick the ‘send my bills to my email address’ option and update in the ‘change my details’ area through My Account.
To change your plan, please email our team on customer.care@pulseenergy.co.nz. We allow one free plan change every 12 months. If you want to change your plan more than this, a $15.00 fee will apply.
We allow one free plan change every 12 months. If you want to change your plan more than this, a $15.00 fee will apply.
If you are a medically dependent or vulnerable customer, please contact us on 0800 785 733 and we will make sure you are looked after. You will need to fill in the medically dependent form here.
If you or someone living with you, are depend on electricity for critical medical support and disconnection of electricity may result in loss of life or serious harm, please contact us on 0800 785 733 immediately. You will need to fill in the medically dependent form here.
We don’t have a prompt payment discount as we have already built this into our prices, we simply offer you a great price upfront, without any fear of losing the discount if you miss a payment. We simply charge $1.15 per day for each day you are late.
Our Customer Care Team can help you if you miss a payment. Choosing to pay by Direct Debit is the best way to avoid this situation. You can set up a Direct Debit online here.
Pulse Energy aims to provide you with the best possible service. If you have any feedback you can call us on 0800 785 733 (Monday-Friday 8am-5pm), or email customer.care@pulseenergy.co.nz
If you have a complaint, you can email us at resolutions@pulseenergy.co.nz. Our team would be more than happy to help you.
Our staff will:
You may refer your dispute to the Utilities Disputes if:
Utilities Disputes
Freepost 192682
PO Box 5875
Lambton Quay
Wellington 6145
Freephone: 0800 22 33 40 or (04) 914 4630
Email: info@utilitiesdisputes.co.nz
Website: www.utilitiesdisputes.co.nz
For more information, click here.
Absolutely. The annual dividend you receive is from the lines company trust in your area.