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• What does ‘Mbps’ mean?

  ‘Mbps’ stands for ‘megabits per second’ and it measures the download speed of your broadband connection. It is the maximum speed at which you can download data from the internet.

• What is BYO Modem?

  You can sign up to one of our broadband plans and bring your own modem. Your modem must be suitable for use on Fibre or VDSL/ADSL and must be compatible on Pulse Energy’s broadband network. No contract term (only 30 days’ notice will be required as Broadband charges are paid in advance) and technical support is not available. Phone packages are not available.

• How long will it take for my broadband to be set up?

  If you have requested a Pulse Energy modem, it will be sent out 3 working days before your connection date. If you are using your own modem, you can be connected within 5 days. We will send you a text message once your broadband has been connected.

• Will my electricity pricing change if I sign up for broadband?

  No, your electricity rates will remain the same.

• Do I need to be an electricity customer to sign up for broadband?

  Yes, you need to have your electricity with us to sign up for broadband.

   

• Are your Broadband prices GST inclusive?

  Yes, our Broadband rates include GST.

• Has Pulse Energy won any awards?

  Yes, we have recently received the below awards:

   

  Pay It Forward Programme

  

  To read more - click here

   

  Bundled Utilities - Broadband + Power

  

  To read more - click here

• I do not have my electricity with Pulse Energy. Can I sign up to Broadband?

  You must be a Pulse Energy electricity customer, in order to add Broadband to your account. 

   

• I have a home or medical alarm that is dependent on an analogue phone line. Will my devices still work on a digital phone line?

  We strongly recommend you contact the service provider of your alarm to ensure your device will still be compatible.

  For further information on Fibre and Broadband, please contact our Customer Care Team or visit  https://www.chorus.co.nz/help-and-support/

• Which broadband plan is right for me?

  We have 4 different Broadband Plans available. The type of plan you choose will depend on your usage and the connection types available at your property.  If Fibre is available at your property, we highly recommend one of our Fibre plans for faster internet speed. If you have a copper connection, our Regular ADSL/ VDSL plan will be the best for you. 

  • Starter: ADSL / VDSL ($85/month): This plan will give you unlimited internet data if your home has a copper connection.
  • *Lite Fibre (50/10) ($60/month): A fast entry level plan. Suitable for a smaller household that uses the internet for sending emails, reading the news and the occasional Facebook use. *The Lite Fibre plan - If you BYO Modem, you will pay $60 per month for the Lite Fibre plan. A $71 per month fee includes a $11 per month modem fee and a $60 per month plan fee.
    
  • Everyday Fibre (300 /100) ($95/month): An even quicker plan for households with a few people streaming at the same time. This plan is for you if your household enjoys watching Netflix, listening to music and skyping family members.
  • Fibre Pro (max /496) $111/month): Maximum speed for households who don’t like to wait! If you are a serious gamer, watch a lot of Netflix and have multiple people streaming or playing games online at the same time – this plan is for you!

  All prices include GST.

  To find out which of our Broadband Plans is best for you click here.

  Please note that speeds are variable based on your location. To see the speed and broadband connection type available at your home click here.

   

   

• What is the difference between your broadband plans?

  All our Broadband Plans provide you with unlimited data. This means we will not limit the amount of internet you use provided you abide by our Fair Use Policy.

  The difference between each of our plans is the speed of your internet and the type of connection you have available at your home eg. Copper (ADSL / VDSL) or Fibre

• Do I need to tell my old broadband provider I am leaving?

  Yes, you will need to provide your current broadband provider with the required notice. If you need assistance to do so, please contact our Customer Care Team. 

  This is particularly important if your connection is changing from copper to Fibre to avoid being billed twice. 

• Can I keep my email address if I switch to Pulse Energy Broadband?

  Yes, you can. The only exception is if your email address is linked to your current Broadband provider (e.g. Spark), in which case there may be an additional cost involved. Please check with your provider to understand if there will be any additional costs.

  If you have a Gmail, Outlook, Yahoo or other cloud-based email address there will be no issues at all.  

  We strongly suggest that you set up an email address with a free provider (such as Gmail, Outlook or Yahoo). This way you will not be locked into your current Broadband provider. When setting up your new email address, you can create an automatic response that lets people know you have changed your email.