Electricity

Powerswitch is a free and independent energy price comparison website powerswitch.org.nz

The currency used throughout this site is New Zealand Dollars.

No, Pulse Energy provides transparent billing by itemising the charges, so you know exactly what you are being charged for. To see our schedule of fees, click here.  

Electricity prices vary due to several factors such as where you are located, what lines company you are with and the configuration of the meter on your site. To find out what your rates with Pulse Energy would be, fill out the form here and one of our team will be in touch. 

If you would like a price comparison to see if you could save money by switching, fill in your details here. You will need a recent power bill handy.

Electricity prices vary due to several factors such as where you are located, what lines company you are with and the configuration of the meter on your site.

For a price comparison you can either

1. Complete the form here. If you have a recent bill handy, you can also upload it here.

2. Email a copy of your most recent power bill to joinus@pulseenergy.co.nz

One of our team will be in touch with your rates soon! 

The Power Shift plan offers different electricity rates throughout the day (peak and off-peak, night, and half-price weekends).

You can maximise your savings by shifting your power usage to off-peak hours by running appliances at night or during off-peak hours, charging your car (or anything with a battery) overnight, shifting any energy-intensive tasks (using your washing machine or clothes dryer) to Saturday and Sunday. You can find out more about off-peak hours here.

Shifting your power usage away from peak times, not only can help you save money on your power bill, but also contributes to a more sustainable energy future for New Zealand.

This plan is ideal for users who work from home, people who work odd hours, EV owners, night owls and early birds.

To be eligible for the Power Shift plan you must:

• have an eligible, and actively communicating, electricity smart meter. When you sign up, we'll double-check this and confirm your eligibility.
• be a new residential customer of Pulse Energy.
• be supplied electricity by Pulse Energy at your primary residence.
• satisfy our credit checking criteria.
• be on a standard, single-phase residential connection and not on a private network.

Not sure if your property is eligible? Please get in touch with us here.

On this plan, you will benefit from variable electricity usage rates during weekdays, as well as lower variable electricity rates from Saturday - Sunday.

Here’s an explanation of Power Shift’s hours:  

• Peak Hours: 7am - 11am and 5pm - 9pm.
  • During these hours, electricity rates are higher due to increased demand. It's best to minimise the usage of high-energy appliances during these times.
• Off-Peak Hours: 11am - 5pm and 9pm - 11pm.
  • During these hours, electricity rates are lower than peak hours. This is a good time to run appliances like washing machines, dishwashers and vacuum cleaners.
• Night Hours: 11pm - 7am.
  • This is the most affordable time to use electricity. A good time to charge EV’s or anything with a battery.
• Half Price Weekends: Saturday 12am - Sunday 11:59pm.
  • All electricity used between Saturday 12am and Sunday 11:59pm is half price. The more electricity usage that you shift into the weekends, the more money you can save.

To find the energy rates for your property on the Power Shift plan, click here and type in your address.

Any savings associated with the Power Shift plan will vary depending on your meter setup, how you use electricity overall, and particularly how much usage you shift to the off-peak hours and weekends.

Everyone’s usage is different. However, the more usage you shift off-peak, the more you can save!

You can track your savings online through My Account – our online portal available to Pulse Energy customers to manage your energy account.

On the Power Shift Plan we offer half price weekends. All electricity used between 12am Saturday and 11:59pm Sunday will be half price.

The more electricity usage that you shift into the weekends, the more money you can save.

Here are some tips:

• Delaying starting the dishwasher until off-peak times/weekends.
• Scheduling all your clothes washing for the weekend or after 9pm when off-peak rates apply.
• Keeping your heat pump turned off during peak times and switching it on during off-peak hours.

To check out our current Highlanders promotions please click here

To check out our current Crusaders promotions please click here

Yes we do! You can get a $50 joining credit thanks to the FlatPack company. For more information, click here.

Absolutely. You can freely terminate at any time.

It can take up to 10 working days to switch your electricity to Pulse Energy. We will take care of the switching process for you and your power will not be turned off.

We offer no long term contracts. 

If you have received a joining credit, this may be added to your final bill if you leave within the first 12 months.

Yes, we do require a standard credit check to sign up to electricity. For us to process a credit check, you must have a valid New Zealand drivers’ license or a valid passport, this could be a New Zealand or an international passport.

If you wish to sign up and use your passport for your credit check, please note we will request to have you send through a copy of your passport to our customer care team. 

Yes, please contact our customer care team to organise a meter shift. We will need 10 -15 days’ notice. A fee of $130 will apply once the meter shift has been completed on your next invoice and your electrician will need to create a meter board, and complete a preparatory wiring, so our contractor can move the meter. 

Please note, a Certificate of Compliance (COC) is required by your electrician once they complete their electrical work for our contractor to sight.

No, we don’t allow customers to supply their own meters.

Smart meters cannot identify which appliances you are using, or when you are using them. Your meter will measure and report the amount of energy used or generated in your home on a half-hourly basis.

You need to let your installer know that you won’t be present at the agreed installation date and time and they will arrange a new time and date that is convenient for you.

There will be no change or impact on your day-to-day hot water usage, with no cost to take part in the trial.

Yes, after we remove the device, we will leave the insulation in place, unless you explicitly ask us to remove it. 

We recommend that the hot water pipes coming from the cylinder are insulated to reduce energy loss.

If you continue to use hot water in the usual way for your household, there should be no difference.

This is not likely, but if any minor damage occurs this will be fixed and left as it was found by the Rinnai NZ nominated professionals that will do both the installation and the removal of the device. We will not be responsible for any existing damage.