How can we help?

Getting Connected

Once you have received your modem in the mail, and you have received a text message from us telling you your connection is ready, you can get your D-Link Modem-Router broadband set up in just a few minutes.

D-Link Modem-Router Hardware Overview:

	Power LED	A solid green light indicates a proper connection to the power supply.
2.	DSL LED	A solid green light indicates ADSL/VDSL sync.
3.	Internet LED	A solid green light indicates an Internet Connection.
4.	WAN LED	A solid green light indicates a WAN port is connected.
5.	Ethernet LED	A solid green light indicates LAN port is connected.
6.	Wi-Fi LED	A solid green light indicates that Wi-Fi is operational.
7.	WPS LED	A solid green light indicates the WPS process is active.
8.	USB LED	A solid green light indicates a USB device is attached.
9.	VoIP LED	A solid green light indicates a phone service is active.
10.	Reset Button	Press and hold to reset to factory default settings.
11.	Power Button	Press to turn the device on or off.
12.	Power Port	Connect the supplied power adapter.
13.	USB 3.0	Port connects USB devices.
14.	Wi-Fi Button	Push to turn Wi-Fi On or Off.
15.	WPS Button	Push to enable WPS Connect with wireless clients.
16.	VoIP Ports	Connect your analogue phones.
17.	LAN (1-4) Ports	Connect Ethernet devices such as computers, switches and game consoles.
18.	Ethernet	"Connect an active Cable/NBN/UFB Modem to use the DSL-X1852E as a "Residential Gateway."
19.	DSL Port	Connect to a DSL enabled telephone line and supplied filter/splitter.

Bring your own Broadband Modem Guidelines

We recommend using a Pulse Energy modem, but if you decide to bring your own modem, please see below the following configuration that your modem must support for it to be compatible.

Please note, if you choose to bring your own modem, technical support is not available.

Pulse Energy Broadband plans are compatible with a range of different modems, however not all modems will be compatible with our service or work as efficiently as one that is provided. Generally, modems are quite straightforward to set up and don’t require much manual input, however if it doesn’t work when you plug it in, you may have to configure your modem with the below settings.

For Fibre:

You may not need to place all settings below but the most important are in Bold:

Interface	Ethernet WAN interface that supports 802.1Q Encapsulation
VLAN Tagged	Disabled
VLAN ID	N/A
VLAN Priority	Disable
My Internet Connection is	PPPoE
Username	user@pulse
Password	Password1
Reconnect Mode	Always on
Address Mode	Dynamic IP
MTU	Auto
Enable NAT	Enabled
IPv6	Enabled
DNS Type	Obtain a DNS server address automatically

For ADSL:

You may not need to place all settings below but the most important are in Bold:

Interface	ATM0
VPI	0
VCI	100
VLAN Tagged	Disabled
Encapsulation	VC MUX
ATM QoS	UBR Without PCR
My Internet Connection is	PPPoA
Username	Choose your own
Password	Choose your own
Reconnect Mode	Always on
Address Mode	Dynamic IP
MTU	Auto
Enable NAT	Enabled
IPv6	Enabled
DNS Type	Obtain a DNS server address automatically

For VDSL

You may not need to place all settings below but the most important are in Bold:

Interface	PTM0
VLAN Tagged	Enabled
VLAN ID	10
VLAN Priority	Disable
My Internet Connection is	PPPoE
Username	Choose your own
Password	Choose your own
Reconnect Mode	Always on
Address Mode	Dynamic IP
MTU	Auto
Enable NAT	Enabled
IPv6	Enabled
DNS Type	Obtain a DNS server address automatically

For more information on how to update your settings, please refer to our website.

How fast will my broadband speed be?

Our broadband speeds are based on the local fibre companies headline speeds. You may experience higher or lower speeds than this due to factors such as, services are not available in all locations, the performance of your modem, location of the server you’re connected to, the performance of your device and your in-home Wi-Fi setup can impact the speeds experienced. 
I received my modem after September 2022, how do I set up my DIR-2680 modem?

Please note, this is only required if you have performed a factory reset. To set up your modem for use after a factory reset, please follow the below steps. To begin, please ensure your power light is blue. There are two options to configure your modem, either using the D-Link Wi-Fi app as covered below, or using an internet browser such as Google Chrome, Firefox, or Safari. Tip: If you are using a mobile, it is best to turn off your mobile data for this process.

Option 1: Using your smartphone and the D-Link App to set up your Modem:
1. Search and install the free D-Link Wi-Fi app available on the App Store or on Google Play.

2. Launch the D-Link Wi-Fi app from the home screen of your device.

3. Tap Install New Device in the middle of the screen.

4. Tap YES to scan the setup QR code located on the Quick Install Card and proceed to step. Alternatively, you can tap NO to proceed to step 6.

5. If the QR code is not scanned, Select Router and select DIR-2680 from the list of available devices. Tap NEXT to continue.

6. You will now be presented with an on-screen guide. PLEASE IGNORE the following screens tapping NEXT on each screen until you see the circular progress counter. If you are presented with NOTHING, you need plug or restart your router. Here is a summary of the remaining steps: a) Wait for the top LED light to turn blue. b) Connect to the Wi-Fi with the Username and Password shown in the App. c) When prompted to select Internet Service Provider, select OTHER and tap NEXT. d) Tap Yes to enter an Internet Username and Password. Use dlinkdefault as both the username and the password. Tap NEXT. e) Set you own Wi-Fi network name and password or keep the one shown. Write it down somewhere. Tap NEXT. f) Set an Admin password for your device. You will need this if you want to change device settings through the web-based user interface (e.g., admin2680). Tap NEXT. g) Choose to keep your device up to date automatically. Tap NEXT. h) Tap SAVE.

7. Process complete. You can now connect to your Wi-Fi network using the Wi-Fi name and password. Tap FINISH to end the setup.

Option 2: Using the Setup Wizard through the web configuration utility.

1. Connect your device to the router’s LAN port via your own network cable, or by connecting your device to the router’s Wi-Fi. When the network has connected, open your web browser, and enter http://192.168.0.1 in the URL field as shown.

2. If this is your first time logging in, the setup wizard will automatically appear.

3. Agree to the Terms of Use and Privacy Policy then click Next and follow the on-screen instructions to configure your new D-Link router and connect to the Internet.

4. From the Internet Service Provider list, choose Others. Click Next. (If you are presented with ‘Configure Your Internet Connection’ please check your cabling and that your Fibre ONT is powered on. Once corrected, click Back until you are at the start of the Wizard and try again).

5. Enter an Internet Username and Password. Use dlink default as both the username and the password. Click Next.

6. Type in a Wi-Fi Network Name and Wi-Fi Password to setup your Wi-Fi network. Your wireless clients will need to have this password to be able to connect to your Wi-Fi network. Click Next to continue.

7. To secure the router’s configuration access, please enter a new AdminPassword. You will be prompted for this password every time you want to use the router’s web configuration utility. Click Next to continue.

8. Confirm your time zone is Pacific/Auckland. Click Next to continue.

9. Choose to ‘Keep my device up to date automatically’. Click Next and Next again to finalise the settings or Back to make any changes.

10. Please wait while the device settings are saved. Do not turn off or unplug your router during this time. Your setup is complete. You can now connect to your Wi-Fi using the password.

How to update your modem settings if you are using your own modem

Here are the steps for configuring your own modem router for a Pulse Energy Broadband connection:

If your Internet light does not come on after plugging in your DSL/Ethernet cable & Power cable, please perform a ‘Factory Reset’ of your modem router. There may be a ‘Reset’ small indent button on your modem which can be pressed for 12 seconds using a paper-clip.
You can also log in to your Modem Router’s interface and search under the Administration Tab and select the option to ‘Restore your Modem Router to Default settings’.

If no Internet light comes on, you will need to log in to your Modem Router using it’s IP address on a web browser. (Please see your instruction manual for further information on this. Commonly this may be http://192.168.1.1 but this may differ depending on your modems current configuration from its manufacturer).

Configuration settings are as follows:

For UFB:

You may not need to place all settings below but the most important are in Bold:

Interface	Ethernet WAN interface that supports 802.1Q Encapsulation
Enable Interface	Enabled
VLAN Tagged	Disabled
VLAN ID	N/A
VLAN Priority	Disable
Service Type	INTERNET_VOIP_TR069
My Internet Connection is	PPPoE
Username	Choose your own
Password	Choose your own
Reconnect Mode	Always on
Address Mode	Dynamic IP
MTU	Auto
Enable NAT	Enabled
IPv6	Enabled
My Internet Connection is	Auto Detection
DNS Type	Obtain a DNS server address automatically

For ADSL:

You may not need to place all settings below but the most important are in Bold: For ADSL:

Interface	ATM0
Enable Interface	Enabled
VPI	0
VCI	100
VLAN Tagged	Disabled
Service Type	INTERNET_VOIP_TR069
Encapsulation	VC MUX
ATM QoS	UBR Without PCR
My Internet Connection is	PPPoA
Username	Choose your own
Password	Choose your own
Reconnect Mode	Always on
Address Mode	Dynamic IP
MTU	Auto
Enable NAT	Enabled
IPv6	Enabled
My Internet Connection is	Auto Detection
DNS Type	Obtain a DNS server address automatically

For VDSL

You may not need to place all settings below but the most important are in Bold:

Interface	PTM0
Enable Interface	Enabled
VLAN Tagged	Enabled
VLAN ID	10
VLAN Priority	Disable
Service Type	INTERNET_VOIP_TR069
My Internet Connection is	PPPoE
Username	Choose your own
Password	Choose your own
Reconnect Mode	Always on
Address Mode	Dynamic IP
MTU	Auto
Enable NAT	Enabled
IPv6	Enabled
My Internet Connection is	Auto Detection
DNS Type	Obtain a DNS server address automatically

How do I set up my modem?
Once you have received your modem in the mail, and you have received a text message from us telling you your connection is ready, you can get your broadband set up in just a few minutes.

Follow these simple instructions to get you on your way.

If you have Fibre and received your modem after 9 March 2022, please follow the instructions below:
- Fibre Connections (D-Link DIR-1960 Router)
If you have received your modem before 9 March 2022 or have ADSL/VDSL Connections, please follow the instructions below:
Note: If your house doesn’t have an ONT and you have requested a new Fibre connection, a technician will visit your home to install your broadband and set up your modem for you.

Fibre Connections - TP-Link VX230V Router

Before you start, make sure your ONT is turned on at the wall.

Set Up

1. Connect the yellow ethernet cable (Included in your modem pack) from the blue labelled WAN Port of your modem router to either the LAN1 or GE1 Port of your ONT. Your ONT will be located on your wall.
2. Plug the power adapter into your modem router and then to your nearest power point. Ensure this is turned on at the wall socket.

3. Press the power button on your modem to turn it on. Wait 1 minute and then you should see the power, internet 2.4 & 5Ghz and WAN lights turned on.

4. If you have a phone or landline, use the grey phone cable provided in your modem pack and connect it from the VoIP1 Port on the modem to your landline phone. Make sure that if your phone needs a power supply, that this is turned on at the wall.

Fiber Connection Flow Diagram

ADSL / VDSL Connections

Before you start, it is important to identify your phone socket. (One port or two ports)

A: One Port
- If a technician has not visited your home to install Broadband, then you will need a standard socket Broadband filter.
This is required to make the connection with your modem work.

This can be purchased from your local electronic store.

B: Two Ports
- If you have two sockets you will not require a broadband filter.
Set Up

Plug the power adapter into your Modem-Router and connect to an available power outlet. After the Modem-Router has powered up, verify that the power and DSL LEDs are both lit.

If you have a phone or landline, use the chord from your previous connection, to connect the green VoIP Port in the modem to your landline phone. Depending on your landline model, the name of this cord will be either RJ12 - RJ12 or RJ12 - RJ11.

ADSL/VDSL Connection Flow Diagram
Fibre Connections - D-Link DIR-1960 Router

Before you start, make sure your ONT is turned on at the wall.

Set Up

1.Connect the black ethernet cable (Included in your modem pack) from the yellow Internet Port of your router to either the LAN1 or GE1 Port of your ONT. Your ONT will be located on your wall.

2. Plug the power adapter into your modem router and then to your nearest power point. Ensure this is turned on at the wall socket.

3. Press the power button on your modem to turn it on. Wait 1 minute and then you should see white lights on 1, 2, 3 & 4 below on your modem.

Fibre Connections

Before you start, make sure your ONT is turned on at the wall.

Set Up

1. Connect the yellow ethernet cable (Included in your modem pack) from the red WAN Port of your modem router to either the LAN1 or GE1 Port of your ONT. Your ONT will be located on your wall.

2. Plug the power adapter into your modem router and then to your nearest power point. Ensure this is turned on at the wall socket.

3. Press the power button on your modem to turn it on. Wait 1 minute and then you should see green lights 1, 2 and 9 below on your modem

4. If you have a phone or landline, use the grey phone cable provided in your modem pack and connect it from the VoIP1 Port on the modem to your landline phone. Make sure that if your phone needs a power supply, that this is turned on at the wall.

Fibre Connection Flow Diagram

ADSL / VDSL Connections

Before you start, it is important to identify your phone socket. (One port or two ports)

A: One Port
- If a technician has not visited your home to install Broadband, then you will need a standard socket Broadband filter.
This is required to make the connection with your modem work.

This can be purchased from your local electronic store.

B: Two Ports
- If you have two sockets you will not require a broadband filter.
Set Up

1. Connect the microfilter to the phone jack on your wall.

2. Connect the grey Phone Cable from the microfilter to the DSL Port of your modem router

3. Plug the power adapter into your modem router and then to your nearest power point. Ensure this is turned on at the wall socket.

4. Press the power button on your modem to turn it on. Wait 1 minute and then you should see green lights 1, 2 and 10 below on your modem

5. If you have a phone or landline, use the chord from your previous connection, to connect the VoIP 1 Port in the modem to your landline phone. Depending on your landline model, the name of this cord will be either RJ12 - RJ12 or RJ12 - RJ11.

ADSL/VDSL Connection Flow Diagram
Where can I find the User Manual for my modem?

To view or download the User Manual for your D-Link modem please click here.
I am having trouble setting up my modem

We will send you a text message when your broadband has been connected. After you receive this message you can open your modem and set up your connection.

For instructions on how to set up your modem click here

For instructions on how to set up your phone click here

Other helpful links

Quick Start Guide here.

D-Link user manual here.

For technical support and trouble shooting for your modem click here.
I have my own modem. Do I have to use the Pulse Energy Modem?

For optimum results and support, we highly recommend you use the Pulse Energy Broadband modem supplied to you on sign up. Our modems are one of the fastest on the market and provide better performance than many others. We may be unable to provide technical support for other modems.
Do I need to be home to sign for my modem?

No, you do not need to be home to receive your modem.
How long will it take for my modem to arrive?

Your modem should arrive within 3-5 working days.

You may receive your modem before your internet is connected. If an install technician is required, please hold onto your modem for their visit.
Why has my Broadband not been connected yet?

Broadband connections happen hourly throughout the day. If you have not been connected by 3pm on the day you requested your connection; please contact our Customer Care Team.

If you have requested a Fibre upgrade, a Chorus Fibre install technician will be in touch with you to arrange a suitable time with you.
When will my Broadband be connected?

Your Pulse Energy Broadband connection will go live by 5pm on the day you have requested your connection. We recommend that you do not plug in your modem until this time, to ensure it connects to the right service provider.

If you require a new Fibre install, our agent will be in contact with you to arrange a suitable date.

The earliest install date for your new connection will be 4 working days following sign up.

How can we help?

Getting Connected

Fibre Connections - TP-Link VX230V Router

ADSL / VDSL Connections

Fibre Connections - D-Link DIR-1960 Router

Fibre Connections

ADSL / VDSL Connections